Delivery, warranties and returnsPlease allow up to 5 days for UK delivery. Upto 14 days for European or International deliveries.
Standard Delivery: Orders placed on 'Standard Delivery' will usually be dispatched within 24hrs assuming the item is in stock.
We will endeavour to dispatch orders received by 3.00pm the same day for 48 hr tracked delivery (guaranteed next day delivery available with an extra charge). If we cannot make delivery within the time scale stated you will be notified immediately by phone or email to arrange another time for delivery, or, if you would prefer, to cancel you order. Small out of stock items may be placed on back order and will be despatched as soon as items become available again from stock.
When delivery is made - shortages/damages must be notified within 14 days of receipt of goods. After this time it will be assumed that you have received all items (except those noted as being 'to follow' or 'on back order') in good order.
Urgent delivery: If you require goods urgently, it is best to call us to confirm items are in stock and are able to be dispatched and delivered within the required timescales. We will always do our best to meet these delivery requirements but offer no guarantees once the goods have been passed to the chosen delivery method supplier.
Under the rules of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unwanted item may be returned for refund or credit within 14 days of receipt unless otherwise stated in its website description, items such as 'digital content' computer software cannot be refunded. Please note: Night Vision and thermal imaging equipment are 'to order only' and are therefore non-returnable unless there is a manufacturers fault.
If you are unhappy with an item please let us know by email or telephone before posting anything back to us so that we may advise the best course of action for you. We will only accept goods returned to us that are in perfect condition and "fit for re-sale" This means that the original product retail packaging should be intact and in perfect condition and the goods themselves should be returned in perfect condition, as initially received by you the consumer.
Colour Idea Limited T/A Wild View Cameras will not refund postage costs for non-fault returns. We reserve the right of discretion to charge up to 25% handling fee for re-stock, re-packaging and administrative costs where there has been neglect. This does not affect your statutory rights.
All Colour Idea Limited T/A Wild View Cameras manufactured products carry a minimum of one years warranty. Colour Idea Limited T/A Wild View Cameras also acts as a retailer for other branded products and as such warranties are governed by those manufacturers as stated in their product descriptions, these can vary from one to two years.
Please contact us first on 01225 703316 to obtain an RMA number and then complete this form to include with your device. This may involve you returning the product at your expense direct to us or the manufacturer or UK representative for inspection, repair or replacement. The only exceptions to this are for items that are 'dead on arrival'. Your Statutory rights are not affected by these guarantees.INTERNATIONAL ORDERS, DELIVERY AND RETURNS
We are happy to supply equipment outside of the UK and orders to EU member countries and North America can be placed directly via our website. Shipping is via Royal Mail International Tracked and signed and can take up to 10 days. Please note we are unable to send batteries via this service.
Delivery is shown at checkout and is priced according to value of the item. Royal Mail 1st/2nd class standard postage is used for items under £20 in value and are covered under Royal Mail's standard insurance.
Items over £20 value and up to £200 value are sent by Royal Mail 48 hour or courier and are insurance covered for at least the cost value of the goods.
Items over £200 are sent by Royal Mail 'Special Delivery or courier and are insurance covered for at least the cost value of the goods.
Postage discounts are not available other than on bulk purchases or by prior arrangement.